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Sustainability | Free Full-Text | Student Satisfaction with Online Learning during the COVID-19 Pandemic: A Study at State Universities in Sri Lanka
DAFTAR PUSTAKA Ahmadi, Subhan. (2005). Pengaruh Faktor Customer Satisfaction dan Customer Trust Terhadap Terbentuknya Positive W
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Satisfaction-service quality model | Download Scientific Diagram
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery - Amy K. Smith, Ruth N. Bolton, Janet Wagner, 1999
Bitner M J and Hubbert A R 1994 Encounter satisfaction versus overall | Course Hero
Assessing Customers Satisfaction Through Customerr Satisfaction Portfolio
Effects of Service Quality and Customer Satisfaction on Repurchase Intention in Restaurants on University of Cape Coast Campus Munich Personal RePEc Archive
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Sustainability | Free Full-Text | The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model - ScienceDirect
PDF) Service quality, customer satisfaction and loyalty: A test of mediation
PDF) The Relationship Between Service Quality, Customer Satisfaction and Buying Intentions in the Private Hospital Industry
Administrative Sciences | Free Full-Text | The Role of Nationality and Hotel Class on Guests' Satisfaction. A Fuzzy-TOPSIS Approach Applied in Saint Petersburg
IJERPH | Free Full-Text | Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers
DAFTAR KEPUSTAKAAN Backman, K., Backman, S., Uysal, M., & Sunshine, K. (1995). Event tourism: An examination of motivations
PDF) Service quality, customer satisfaction and loyalty: A test of mediation
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty - ScienceDirect
Sage Books - Service Quality: New Directions in Theory and Practice
Frontiers | Three tests of the Vulnerability-Stress-Adaptation Model: Independent prediction, mediation, and generalizability
